Knowledge Base

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Knowledge Base

FAQ

FAQ

Short answers to the most frequently asked questions

Managing your Rentrax Subscription

How can I update my credit card information on the client portal?

How can I see my Rentrax invoice?

How I can reset my password when I forgot it?

How can I change my subscription plan?

How Can I Subscribe to Sending SMS?

How can I put my subscription on park mode?

What are the web addresses I need to keep in mind for my Rentrax system?

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Managing your Point Of Rental

I Have a Few New Products, How Can I ADD Them to My Inventory?

For some of my changes, the system is asking for a password? What is it and how I can set it?

How can I change one existing SKU in the system?

How Can I Create a Simple Coupon?

How can I add a new price for my new products?

How can I set my business email address and the one I want to receive confirmations email with?

How do we delete a user?

Which report can we use to see coupons that have been created?

Why do some of the inventories in my availability calendar have stars on the side?

How can I change my password? How many passwords do I have when I am using Rentrax software?

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Booking Page

How can I add a size option to my product on the order form?

How can I hide a product on my online booking page?

We are closed on some days. How can I disable these dates on my online booking page?

I added price templates, but they are not showing up on the order form

How can I add a message to the order form?

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Orders, Invoices and Payments

How can I change the total price on the final invoice?

How can I split invoices in one order?

Why can’t I find orders on the rent order page?

How can I track payments on several Cash Registers?

Why can’t I see some of my orders in my revenue report?

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