Repair & Service is the Rentrax module for tracking repair work on equipment. It handles two kinds of work:
1. Fleet Orders — Your Own Equipment
Work on your business’s rental fleet and demo gear. A bike that needs a brake bleed, skis that need edge sharpening, a wetsuit needing a seam repair. There’s no customer involved and nothing to invoice — it’s pure work tracking. Every business has this with nothing to switch on.
How Fleet Orders Start
Fleet orders never come from the intake form. They start from the rental side:
- Send To Service from Rent Inventory on a unit that needs work
- Return & Send to Service when a rental comes back needing repairs
- Automatically on return if a unit has passed its service interval
2. Customer Orders — Customer’s Own Items
Work on a customer’s personal equipment that they bring in. You take it in, repair it, invoice them, and hand it back. This is opt-in — your location currently has this switched on for Bike, Snow Equipment or any activities.